Returns & Warranty FAQs

We do everything we can to ensure that our customers are satisfied with our products, however, in the event that you would like to return a product to us, our Returns Policy is as follows:

1. The customer shall be deemed to have accepted the goods to be of a description, quality and quantity offered, unless particulars of a claim to the contrary are notified to Designer Doorware in writing within 7 days after delivery.

2. An authority number for the return of goods must accompany all returns. Credits will be issued on the basis of inspection and acceptance by Designer Doorware, and Designer Doorware reserves the right to impose a 30% handling charge on goods returned.

3. Custom designed special pieces and special finishes products are not returnable under any circumstances and orders in respect of such cannot be cancelled by the customer.

Just call us on +613 9300 8888 to arrange a Return Goods Authorization (RGA).

The vast majority of our products come with at least a 5 year warranty. Please note that brass and plated finishes are classified as soft finishes as deterioration is possible under some climatic conditions, these are excluded from this guarantee. Any modifications to a product as supplied or repairs are executed from this guarantee.

Our USA and international warranty covers manufacturing faults in materials and workmanship under normal use, in accordance with the applicable warranty period and conditions. For full details, including exclusions, care requirements, and how to make a claim, please refer to USA Warranty. If you are specifying for a project in another country, please ensure you are viewing the correct warranty for the project location.

All Designer Doorware products are covered by our lifetime conditional 25 year warranty, except our commercial door closers and mortice locks which have a 2 year warranty. Excluding door closers and mortice locks, all products sold outside of Australia have a 5 year warranty.

Please contact one of our customer service representatives via call +613 9300 8888 or via email.