Quality Assurance
At Designer Doorware, quality is fundamental to everything we do. From the initial design concept to the finished product, we are committed to creating architectural hardware that combines exceptional craftsmanship, enduring performance and considered design.
With decades of experience in designing and manufacturing architectural door hardware, we take pride in the quality of our products and the attention to detail that goes into every piece.
Our commitment to quality extends beyond manufacturing. We stand behind our products with comprehensive quality assurance processes, dedicated customer support and warranties against defects in materials and workmanship.
Quality at every stage
Every Designer Doorware product begins with a carefully developed technical drawing, defining the specifications, materials and design requirements that guide production.
Before manufacturing begins, product samples are evaluated against these specifications to ensure they meet our expectations for quality, functionality and performance.
Our quality assurance processes continue throughout manufacturing, including the inspection of incoming materials, ongoing production checks and final product inspections before dispatch.
Where applicable, products are assessed against relevant building codes, performance requirements and industry standards.
This approach allows us to maintain consistency, reliability and the high standards of craftsmanship that define Designer Doorware.
Precision, reliability and continuous improvement
Delivering exceptional architectural hardware requires more than quality manufacturing. It requires reliable systems, thoughtful planning and a commitment to continuous improvement.
Our integrated business systems provide visibility across purchasing, manufacturing, inventory and order fulfilment, helping us maintain product availability, coordinate production and deliver orders efficiently.
Through ongoing performance monitoring, quality reviews and customer feedback, we continually refine our processes to improve product quality, service and delivery performance.
Our goal is simple: to provide architectural hardware that our customers can specify, install and enjoy with confidence.
Our commitment to quality
We believe that quality should be reflected not only in how a product looks and feels, but also in how it performs over time.
That is why Designer Doorware stands behind its products with a written warranty against defects in materials and workmanship.
Our warranties reflect our confidence in the quality and durability of our hardware, while recognising that different products, finishes and markets may have specific warranty conditions.
Product warranties
Designer Doorware provides warranties against manufacturing defects in accordance with the terms applicable to the country or region of purchase.
Our standard product warranties include:
| Product or finish | Warranty coverage |
| Architectural door hardware | Warranty against defects in materials and workmanship |
| Locks and door closers | 2 years |
| Bullet+Stone concrete components | 2 years |
| PVD (Physical Vapor Deposition) finishes | Limited lifetime warranty |
| Living and electroplated finishes | No finish warranty |
| Powder coated finishes | No finish warranty |
Warranty periods for general architectural hardware vary by region:
- Australia: 25-year warranty against defects in materials and workmanship.
- United States and international markets: 5-year warranty against defects in materials and workmanship.
Warranty coverage is subject to the applicable terms and conditions, including product-specific exclusions and limitations.
For full details, please refer to the warranty applicable to your region.
