Consultation FAQs

Every product page includes full measurements under "Technical Specifications," listed alongside material and fixing details. For a complete record with drawings included, click "Download Spec Book" on the product page to save a PDF — handy for project files or passing on to your builder or client.

Yes — if you can't find what you're after in our catalog, our design team can create it. We offer a full bespoke service, from one-off pieces to entire custom hardware collections tailored to your project. Browse bespoke projects for inspiration, or visit our bespoke service page to see how our design process works, from first sketch to finished hardware.

Our team can confirm aesthetic and technical compatibility across our full range — from matching a handle to a matching escutcheon, to checking a lever suits your door thickness and lock type. Call us on +61 3 9300 8888 or email sales@designerdoorware.com.au and we'll guide you through it.

Simply select your product configurations — finish, size, or other specifications available — then add to cart and proceed to checkout online.

Pricing is shown directly on each product page — simply select your configurations under "More Options" (length, fixing type, finish, etc.) and the price will update on the right-hand side, alongside estimated delivery. For custom or bespoke pieces, we tailor pricing to your design — get in touch to discuss your project.

We accept all major credit cards, Electronic Funds Transfer, pre-cleared checks or cash.

We begin our custom designs with your ideas and follow an easy step-by-step process. See our Custom Products and Bespoke Design Service for more details.

Most custom products will take 8 weeks from approval of the design.

Yes, just call us on +613 9300 8888 or email us to arrange a visit.

For material-specific guidance and long-term maintenance tips, check out our finishing care advice.

Yes, we can prepare a doorware schedule off your building plan for you. After you send us your plans, at minimum it will take 24 hours to complete. For more detailed information see Doorware Scheduling, call +613 9300 8888 or email us you plan to estimating@designerdoorware.com.

For file attachments over 10MB in size, please use a large file transfer services such as Aconex or We transfer (no sign up required).

Email your plans to estimating@designerdoorware.com with the project name, site address, and any key requirements (fire rating, access control, keying, preferred hardware style, and finishes).

If your files are larger than 10MB, please send them via a file transfer link such as Aconex or We Transfer and include the download link in your email.

Yes. Email remains the fastest and most reliable way to submit plans, particularly for larger plan sets and multi-file packages.

At this stage, plans are not uploaded directly through the website. Please submit files by email at estimating@designerdoorware.com, or use a file transfer service for large attachments, and email us the link.

If your project is managed in Aconex, you can also invite Designer Doorware to the workspace, and we’ll advise the correct recipient for document transmittals.

Turnaround depends on project type. Small projects — single dwellings and boutique residential — take up to 5 business days.

Large projects like multi-residential, commercial, and hospitality builds take up to 10 business days.

Custom manufacturing for bespoke or complex hardware takes up to 20 days, extending to 8 weeks for complex or high-volume orders.

Doorware scheduling is a complimentary service to our customers.